Shipping Policy

Orders ship from New York within 1–2 business days and usually arrive 3–6 business days after that. Every order ships to US addresses only, and bundles ship together in one box.

Processing and delivery

Step	Time
Processing (we pack and hand to the carrier)	1–2 business days
Delivery after shipping	2–6 business days
Total, order to door	about 3–8 business days

• Daily cutoff: orders placed before 9AM Eastern on a business day ship the next business day.
• Business days are Monday-Friday, excluding US federal holidays. Orders placed on weekends or holidays are processed the next business day.
• Delivery times are estimates from the carrier, not guarantees. Peak seasons and weather can add a few days.

Cost and where we ship

• Free shipping on every order to a US address. Your shipping cost is shown at checkout before you pay.
• We ship to all 50 states. We don't currently ship internationally.
• Bundles ship together in one box, so you get one tracking number.

Tracking and addresses

• You'll get a shipping confirmation email with a tracking link as soon as your order ships. You can also check your order anytime under Track my order.
• Please check your address at checkout. If it's wrong, email us right away: we can update it only before the order ships.
• If a package comes back to us because the address was wrong or incomplete, we'll reship it once you confirm the correct address, at your cost.

Lost, stolen, delayed or damaged packages

• No tracking updates for 7 business days: email us and we'll open a trace with the carrier.
• Marked delivered but not received: check with neighbors and around your building, and wait one business day, since carriers sometimes scan early. Then email us within 7 days of the delivery scan and we'll help you file a claim with the carrier. Once a package is marked delivered, we aren't responsible for loss or theft.
• Arrived damaged: email us within 7 days of delivery with photos of the package and the item. We'll replace it or refund it in full under our Return & Refund Policy.
• Risk of loss passes to you when we hand your order to the carrier, as set out in our Terms of Service.

Contact

Questions about an order? Email ustofuturellc@gmail.com with your order number, or use our contact page.